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Always Get a Human: Why TSI Ranks as a Top Managed Service Provider

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Since TSI was founded in 2010, we’ve consistently received incredible customer service ratings and enjoyed tremendous growth in our region and nationwide. We like to think that our status as one of the nation’s Top Managed Service Providers is due, in large part, to the personal approach we’ve always taken with our clients.

Our Personal Contact Strategy = Human-to-Human Service

Few things are more frustrating than a long wait when you need IT support....except when that support comes from an automated answering service or chatbot that’s essentially just an FAQ. The last thing you want when you’re having technical trouble is to talk to a robot.

TSI’s “personal contact” strategy sets us apart from other Managed Service Providers. When you call our dedicated support line, you’ll get a real person, right away, at any time of day or night—no more waiting to reach a human, no queue times or voicemails. We regularly answer within about two rings.

Even late in the evening (or early in the morning), it’s possible to connect with our on-call technician for IT emergencies that can’t wait. When you work with TSI, you can rest assured that we’re here for you when you need IT most.

Customer Happiness Makes Us Happy

We use a neutral, third-party system to provide a “customer happiness score” for every interaction we have with our clients. These scores help us keep track of how we’re doing and respond immediately whenever something can be improved. Our happiness ratings at TSI average over 95% — well above the norm for other IT providers, MSPs, or cybersecurity firms, and worthy of a Top Managed Service Provider.

We earn these rave reviews by always putting the complete satisfaction of our clients at the top of our priorities. Our team takes feedback seriously and regularly makes adjustments to ensure clients are always happy with what we do.

First Rate Service to the Last Line of Defense

Top-notch service requires more than just expertise and speed (but we’ve got those, too). It takes a personal touch. When you call us with a question or request, you can trust that the person who picks up the phone will know who you are, the history of your account, and what’s been going on lately—and you’ll know them, too.

TSI gives every new client a dedicated team. We’ll send you their pictures, their names, and let you know about their roles so that when you need a hand, you’ll know right where to go. Your team members are always first in line to answer the phone whenever you call for support.

This familiar, easy-to-use service extends from the first contact all the way through to the resolution of your needs.  We’ll keep you apprised of progress or status changes as we work on your request or react to an emergency—and you can tell us how often you’d like to get an update, even if the situation hasn’t changed yet.

Get a Top Managed Service Provider on Your Side

TSI is regularly listed among the Top Managed Service Providers in the world.  We ranked in the Channel Futures MSP 501 starting in 2013 and have continued to be listed annually ever since. In 2016, our company was included in the Inc. 5000 list of fastest-growing companies in the country, and we’ve continued to make the list every year (in 2020, we were also ranked #144 on their D.C. Metro list).

Our team is proud to be recognized for our popular and growing service. We look forward to carrying on the tradition of providing amazing MSP service with a human touch into the next decade and beyond.

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